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Returns

Requesting a return

You can request a return for goods you have purchased on barneyandtaylor.com up to 28 days after receiving your order.

To request a return you will need to call our Valet Managed Returns Service, where our customer service team will walk you through all the necessary steps involved and make the process as simple as possible for you.

You can contact our customer service team on +44(0) 333 323 1911

Return collections must be arranged within 14 days of requesting a return.

We recommend you obtain a proof of postage certificate when posting your item back to us.

Our returns policy

All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged, or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost. 

Many items in our collection will come with an attached security tag which can easily be removed without any damage to your item. However, removing the security tag from your item will mean we are unable to accept the item back as a return and so it is essential that if you wish to return your item that we receive it with the security tag still attached.

Refunds

When we receive and accept your return we will refund the credit card or payment method that was used for payment on your original order.

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond our control and unfortunately some card issuers may take up to 10 days to reallocate your funds.

Once your return has been accepted you will receive a return confirmation email, and you will also be able to download a credit note from your account.

If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties you will need to contact your local customs authority directly to claim these duty charges back.

Exchanges

If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order. This can be arranged through our Valet Managed Returns Service.

To request an exchange you will need to call our Valet Managed Returns Service, where our customer service team will walk you through all the necessary steps involved and make the process as simple as possible for you.

You can contact our customer service team on +44(0) 333 323 1911

Changes to an order

Our dispatch team do their best to make sure that goods are packed and dispatched as soon as an order is placed so there’s no delay in orders arriving at their destination. Because of this we are unable to make any changes to an order once it has been placed. If you do wish to make a modification to an order you will need to follow our returns process.

You can contact our customer service team on +44(0) 333 323 1911

Cancelling an order

Under the Distant Selling Regulations, customers within the EU have the right to cancel the contract for purchase with Barney & Taylor at any time within the fourteen calendar days of the day after the day on which the customer receives the goods (this is also called the 'cooling off period').

To cancel your contract within the fourteen day cooling off period, you must notify us in writing by email, post or fax before the expiry of the cooling off period. Please then package the relevant goods securely and send them to us within 21 days following the date the items were delivered to you. All returns must be in perfect condition and with their original packaging (that’s because the packaging is considered part of the product).

Please note that you will have to take responsibility for the costs of returning the items to us, unless that is, we delivered the item to you in error, or, if the item is found to be damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

If we receive notice of your cancellation of the order within the fourteen day cooling off period, we will refund the purchase price for that item together with the item's normal postage charge. 

Cancellation outside of the fourteen day cooling off period

If you wish to cancel the contract of purchase after the expiry of the fourteen day cooling off period or you are not a customer within the EU, this will be dealt with as a Return.